Yes, we do offer international shipping. For international orders, please DM us on Instagram or reach out to us on WhatsApp at +91,86684 70528 and our team will assist you with the available shipping options and process.

Once your order has been shipped, domestic orders are typically delivered within 3–4 business days. Delivery timelines may vary depending on the shipping address, courier service, public holidays, weather conditions, and other unforeseen circumstances.

For international orders, delivery timelines may vary depending on the destination and shipping method.

Once your order has been shipped, you will receive tracking details through the contact information provided at checkout. You can use the tracking link to follow your order's journey until delivery.

We accept UPI, credit and debit cards, wallets, net banking, and Cash on Delivery (COD) for eligible orders.

Yes, Cash on Delivery is available for eligible orders and locations. Availability may vary depending on the delivery address.

We currently do not offer returns. However, we do offer exchanges within 7 days of delivery, subject to our exchange policy and product eligibility. For exchange-related queries, please email us at charactrexchanges@gmail.com.

To request an exchange, please contact us at charactrexchanges@gmail.com  within 7 days of receiving your order. Please ensure that the product meets the conditions outlined in our exchange policy.

Exchange eligibility may vary depending on the product and sale terms. Please refer to our Exchange Policy for the complete details before placing your order.

If you need to make any changes to your order, please contact us as soon as possible through WhatsApp at +9186684 70528. Once an order has been processed or shipped, changes may no longer be possible.

Some CHARACTR pieces are produced in limited quantities and may not be restocked once sold out. For restock updates, we recommend following us on Instagram or joining our mailing list or our broadcast channel on instagram.

Certain collections and pieces are produced in limited quantities. Availability and restocks may vary from product to product.

Each garment comes with specific care instructions based on its fabric and construction. We recommend following the wash-care instructions provided with the product to maintain its fit, colour, prints, and detailing.

We make every effort to accurately represent our products through photography. However, slight variations in colour, wash, texture, and minor detailing may occur due to lighting, screens, and the nature of our production processes. These variations are part of the individual character of certain garments.

Many CHARACTR pieces are intentionally designed with oversized, relaxed, or wide silhouettes. Please refer to the individual product's fit description and size chart for the most accurate sizing recommendation.

For general queries, you can reach us through WhatsApp at +91 86684 70528 or send us a DM on Instagram.For exchange-related queries, please email charactrexchanges@gmail.com.