Refund policy

Shipping & Cancellation Policy :

Orders are typically delivered within 4–5 business days. While we make every effort to ensure timely delivery, high order volumes or unforeseen circumstances may occasionally cause delays. In the event of a significant delay, we will keep you informed via email or phone.

Order Cancellation :

Cancellation requests must be submitted within 24 hours of placing the order. To request a cancellation, please contact us at charactrexchanges@gmail.com or +91 8668470528.

Once an order has been shipped, it cannot be cancelled.

Exchange Policy : 

If you need to exchange your order, please review the following terms :

 •  Exchange requests must be raised within 7 days of delivery. One exchange is permitted per order.
 •  The product must be unused, unworn, unwashed and in perfect condition. 
 •  All original tags must be attached and intact.
 •  Exchanges are permitted only for the same product in an alternative size, subject to availability.
 •  For products received damaged, defective, or incorrectly shipped it will be covered by CHARACTR
 •  All exchange requests are subject to inspection and approval by Team CHARACTR.

To initiate an exchange, please email us at charactrexchanges@gmail.com

 

Return And Store Credits :

 • Eligible products may be returned in accordance with our Return Policy. 
 • Returns are subject to eligibility and approval by CHARACTR. 
 • Once a return is approved, the eligible amount will be issued as CHARACTR Store Credit. 
 • Store Credit will be issued for the approved eligible amount after the return has been processed. 
 • Store Credit is valid for 1 year from the date of issue. 
 • Store Credit can be used towards future purchases on the CHARACTR website. 
 •  Store Credit cannot be refunded to the original payment method.